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Refund and Returns Policy

  1. Refund Eligibility:

    • Clearly state the circumstances under which customers are eligible for a refund. For example:
      • Faulty items.
      • Items not as described.
      • Items that do not perform as expected.

  2. Timeframe for Returns:

    • Specify the time within which customers can return items. Commonly, this is within 14 days of receiving the goods.

  3. Cancellation Rights:

    • If you sell online, mail, or phone order, customers have the right to cancel their order within a specific period (known as “distance selling”). You must offer a refund if they cancel within 14 days of receiving the goods. They then have another 14 days to return the items.

  4. Proof of Purchase:

    • Explain what constitutes valid proof of purchase (e.g., sales receipt, bank statement, packaging).

  5. Faulty Items and Repairs:

    • If an item is faulty, customers have the right to repair, replacement, or refund.
    • If a customer returns an item within 6 months, you must repair or replace it unless you can prove it was not faulty when sold.

  6. Warranties and Guarantees:

    • Clarify that customers’ rights to repairs or replacements exist regardless of whether they have a warranty or guarantee.

  7. Items Returned by Someone Else:

    • You only need to accept returns from the person who bought the item.

Shipping returns

To return your product, you should mail your product to: Aliff Clothing, 107 Sneinton Boulevard, Nottingham, NG2 4FN. Fill out the Returns Form

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@aliffclothing.com for questions related to refunds and returns.